TERMS AND CONDITIONS

Trahance has some implied Terms and Conditions for all of its customers that have to be looked upon while working with our client-servicing authority and making use of our varied services. Accepting these terms and conditions will allow you to use and experience all of our services and also browse and continue using our website. These altogether are going to govern Trahance’s relationship with its clients.

General

Trahance will carry out work only where an agreement is provided either by email, telephone, mail or fax. Trahance will carry out work only for clients who are 18 years of age or above. An 'order' is deemed to be a written or verbal contract between Trahance and the Client, this includes telephone and email agreements.

Website Design

While every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Trahance cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The website, graphics and any programming code remain the property of Trahance until all outstanding accounts are paid in full.

Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Trahance remain the copyright of Trahance and may only be commercially reproduced or resold with the permission of Trahance.

The client agrees to make available as soon as is reasonably possible to Trahance all materials required to complete the site to the agreed standard and within the set deadline.

Trahance will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.

Trahance will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

Changes to Website:

Trahance hereby declares that The Company has sole right to change or remove the website (temporarily or permanently) or any part of it at any time, without notice. Trahance shall not be liable to anyone (Client, third-party vendor or user) for any such changes or removal.

Database, Application and E-Commerce Development

Trahance cannot take responsibility for any losses incurred by the use of any software created for the client. While every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Any scripts, cgi applications or software (unless specifically agreed) written by Trahance remain the copyright of Trahance and may only be commercially reproduced or resold with the permission of Trahance.

Where applications or sites are developed on servers not recommended by Trahance, the client is expected to provide or seek any information,additional software,support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.

The client is expected to test fully any application or programming relating to a site developed by Trahance before being made generally available for use. Where "bugs", errors or other issues are found after the site is live, Trahance will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.

Website Hosting

We offer web-hosting services as we are partnered with Godaddy.com for web hosting services. They have great customer and technical support and service guarantee for an annual average of 99.99% network availability for their infrastructure.

Should you require any additional information, please refer to the Godaddy.com for their terms and conditions.

Copyright

All copyright, trade marks and all other intellectual property rights in the website and its content (including without limitation the text, website design, graphics and all software and source codes connected with the Website) are owned by or licensed to Trahance or otherwise used by Trahance as permitted by law.

In accessing the website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial home use only.

Payment of Accounts

A deposit is required from any new client before any work is carried out. It is the Trahance policy that any outstanding accounts for work carried out by Trahance or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with Trahance.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

Following consistent non-payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

Complaints Procedure

Informal procedure

Anyone who experiences a problem with their web service provided by Trahance should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.

Trahance will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure

The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.

A formal complaint should be made in writing to Trahance, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.


We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.